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E-mail Etiquette by A & C Black Publishers

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5 Dealing with difficult e-mail situations

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The immediacy with which e-mail allows us to communicate with others is both one of its great advantages and one of its disadvantages. Sometimes, especially when time is short, people feel under pressure to reply to e-mails as soon as they land in their inbox and this can cause all sorts of problems.

This chapter sets out to offer advice on what to do if you find yourself in a difficult situation that has been caused or made worse by e-mail, including sending an e-mail to the wrong person and replying in haste or anger.

Step one: Make sure you read your messages properly

Stating the obvious? Not for some ...

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