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E-mail Etiquette by A & C Black Publishers

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2 Keeping on top of e-mail

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E-mail has completely changed the way we work today. It offers many benefits and, if used well, can be an excellent tool for improving your own efficiency. Managed badly, though, e-mail can be a waste of valuable time. Statistics indicate that office workers need to wade through an average of more than 30 e-mails a day, while managers or people working on collaborative projects could be dealing with a much higher figure.

This chapter sets out steps to help you manage the time you spend dealing with e-mail so that you can get on with other tasks. It offers help on prioritising those incoming messages and deciding how quickly ...

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