About the Authors

Keith Bailey and Karen Leland are cofounders of Sterling Consulting Group (www.scgtraining.com), an international management consulting firm specializing in maximizing results through the people side of business. In business for 25 years, they have worked with more than 150,000 executives, managers, and front-line staff from a wide variety of industries including retail, transportation, hospitality, high-tech, banking, and consumer goods.

Their consulting work in corporations and public speaking engagements has taken them throughout North America, Southeast Asia, Africa, and Europe. Their clients have included such companies as AT&T, American Express, Apple Computer, Avis Rent-A-Car, Bank of America, Bristol-Myers Squibb, the ...

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