E-mail in an Instant

Acknowledgments

Many thanks to our agent, Matthew Carnicelli, and the folks at Career Press for their support of the In An Instant series. Much gratitude to our clients and all the executives, managers, and front-line staff with whom we have had the privilege of working—in our seminars and speeches—and learning from. Last, but far from least, to our spouses, Deborah and Jon—your ongoing support means everything.