1Assess Your E-Mail Savvy
Although e-mail is the most frequently used vehicle for business communication, the finer points of when and how to use it are often overlooked. To test out your e-mail excellence, answer the following multiple-choice questions.
1. Typing an e-mail in all caps:
a. Is the online equivalent of yelling or screaming.
b. Makes you look unprofessional.
c. Puts a strain on the reader’s eyes.
Answer: A. E-mail etiquette dictates that all caps equals yelling. Unless the word requires capitalization (as in the case of an acronym or name), avoid this online faux pas.
2. An e-mail should only be CC’d when:
a. The other person needs to have the information.
b. The topic is interesting.
c. It’s important.
Answer: A. The unnecessary ...