2Be Concise and to the Point

Imagine having a heated conversation with one of your associates, in which you are excitedly explaining your ideas about a lunchtime Jacuzzi party. Your message would probably be conveyed in a torrent of words, ideas tumbling out in random order. Because you are engaged in a dialogue, your conversation partner is not concerned about the words you use, your sentence structure, or the repetitiousness of your vocabulary. But in e-mail, unlike in a reallife conversation, your reader is focused on the words, and nothing more, so your message must be more precise, your sentences shorter, and your ideas presented in a logical order.

An e-mail written the same way the sender speaks is heard to read and easy to ignore. For ...

Get E-mail in an Instant now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.