14Be Part of the Problem-Solving Style

There is a whole group of nice, professional people in the workplace whose job it is to focus on logic, detail, fact, and figures. These task-oriented individuals concentrate on concrete realities, not abstract feelings. Their e-mail style can best be described as Problem-Solving. They take a “just the facts” approach to e-mail by:

• Choosing their words carefully.

• Using neutral language.

• Projecting a serious tone.

• Laying out their logic and thinking.

• Discussing details.

Consider this typical Problem-Solving-style e-mail.

Subject: Holiday Client GiftsFrom: Larry LogicDate: November 20To: Sales Team

To all Sales Team members:

In exactly 24 days, Chrismas will arrive. I have spoken with 14 out of ...

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