36Nix the Negative Filters

What are some of the labels (in the privacy of your own mind) that you give your difficult customers and coworkers? Some common ones that float around the workplace include stupid, rude, jerk, clueless, loser, creep, liar, and all those with an R rating that we can’t put in print.

The dark side of rose-colored glasses, these labels are usually the result of behaviors you see in others, judge to be bad, and then brand in a negative way. For example, imagine you work with a colleague who often has a hard time remembering instructions. Because of this periodic forgetfulness, you’ve labeled him or her as stupid, and whenever you work together, without realizing it, you listen to everything he or she says through that filter. ...

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