45Brainstorm Possible Problem Causes

In today’s global business environment, the luxury of sitting around a table to discuss and solve a problem is often geographically unrealistic. If you have team members in different locations, but are keen to use the group dynamic to solve problems, you can start by using the power of e-mail to brainstorm the possible causes of a problem.

The first step is to determine the group of individuals who should participate in the problem-solving process. It’s best to select people who have a hands-on relationship with the problem and/or have useful knowledge to contribute. Once the group is selected (between four and 10 people works best), publish a simple, clear description of the problem and send it to all team ...

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