57Don’t Use E-Mail

Getting lulled into thinking that e-mail is the be-all, end-all of communication tools can get you into trouble. There are times when sending an e-mail is not the best way to communicate. Here are a few examples.

Time-sensitive subjects. Even though technology makes it possible for almost everyone to get their e-mail practically anyplace and anytime, don’t assume that just because you send it, they will open it. If your matter is urgent or highly time-sensitive, contact the other person by phone as well.

Employee counseling. Coaching and counseling can be delicate conversations to negotiate, because body language and tone of voice play a key part in showing appreciation and understanding of the other person’s feelings. Whenever ...

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