Index

A

acronyms, using, 95

action, detailed, 35-36

announcements, important, 144

anti-phishing software, 109

apostrophes, correct usage of, 72-74

archiving, benefits of, 96

assumptions, avoiding, 135

attachment options, considering, 62-63

attachments, opening, 64-65

autoresponder, benefits of using an, 96

B

BCC, rules of, 60-62

body language, interpreting, 19

brainstorming, 120

business communication, 17

C

capital letters, overusing, 95

capitalizing, importance of, 79-81

CCing,

rules of, 58-60

unnecessary, 17

client name, filing by, 147

commas, correct usage of, 74-76

communication, business, 17

confidential information, 143

conjunctions, eliminating, 66

contractions, saving time with, 77-79

conversation, face-to-face, 51

conversations, telephone, ...

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