Index
A
acronyms, using, 95
action, detailed, 35-36
announcements, important, 144
anti-phishing software, 109
apostrophes, correct usage of, 72-74
archiving, benefits of, 96
assumptions, avoiding, 135
attachment options, considering, 62-63
attachments, opening, 64-65
autoresponder, benefits of using an, 96
B
BCC, rules of, 60-62
body language, interpreting, 19
brainstorming, 120
business communication, 17
C
capital letters, overusing, 95
capitalizing, importance of, 79-81
CCing,
rules of, 58-60
unnecessary, 17
client name, filing by, 147
commas, correct usage of, 74-76
communication, business, 17
confidential information, 143
conjunctions, eliminating, 66
contractions, saving time with, 77-79
conversation, face-to-face, 51
conversations, telephone, ...
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