Indirect Procurement: ORM Versus Mro

The term ORM (Operating Resource Management) is now used commonly to describe the many ordinary office products and services that organizations purchase day to day: office supplies, furniture, forms, travel services, computers, janitorial and maintenance services, light bulbs, extension cords, and the like. Usually thought of as high-volume and low-dollar items, they nonetheless amount to a significant portion of a company’s total spending. To give some idea of the scale, in the U.S. alone in 2000, the overall market for ORM products and services reached $725 million.

ORM (Operating Resource Management): ordinary office products and services that organizations purchase day to day.

Over the years, the abbreviation ...

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