Chapter 5
Checking Out a Seller and Leaving Feedback
IN THIS CHAPTER
Giving feedback
Reading eBay’s DSR System
Viewing the seller’s profile
Playing it safe with protection programs
When you’re shopping on eBay, you’re faced with hundreds of items, perhaps even hundreds of listings for the same item. How do you decide where to place your order or your bid? In this chapter, I show you the tools on eBay that guide you to a safe and positive transaction.
Understanding and Giving Feedback
Unlike Amazon, one of eBay’s strong suits is a sense of community formed through its use of feedback. Many experts say the reason eBay originally succeeded where dozens of other dot-com auction sites failed is that eBay paid close attention to the needs of its users.
In the early days, the concept was clear. Pierre Omidyar and his employees figured that if users complained openly (for all other members to see), feedback would be more genuine — not so much flaming as constructive. “Do unto others as you’d have them do” prevailed as a philosophy; above all else, Pierre encouraged buyers and sellers ...
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