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eBay Business All-in-One For Dummies, 4th Edition
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eBay Business All-in-One For Dummies, 4th Edition

by Marsha Collier
February 2018
Beginner content levelBeginner
648 pages
15h 22m
English
For Dummies
Content preview from eBay Business All-in-One For Dummies, 4th Edition

Chapter 3

Five-Star Customer Service via Personalized Communications

IN THIS CHAPTER

check Brushing up on your writing skills

check Creating Auto Answers

check Customizing eBay’s transaction messages

Business is business, yes, but you and I know that’s not all there is to it. When you’re in business, you must remember that your customers are number one; they deserve your very best “five-star service.” Businesses become successful by inspiring a “wow” when it comes to servicing customers, shipping quickly, and selling quality merchandise. The image that you project through your messages and listings identifies you to prospective shoppers as a professional — or not. Your messages should be polite and businesslike. Your listings shouldn’t make prospective buyers feel like you’re hustling them, sneaking in hidden fees, or being pushy with austere rules when they’re trying to make a purchase.

You don’t have to have the most beautiful listings to succeed. Instead, you need products that sell — and willingness to take the time to build good customer relations. This is what gives a small-time entrepreneur a distinct advantage over a mega-company that branches its sales onto eBay. In this chapter, I cover ...

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Publisher Resources

ISBN: 9781119427711Purchase book