eClient 101 Customization and Integration

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Chapter 15. Siebel Integration

In this chapter, we discuss how to integrate IBM DB2 Content Manager Version 8

eClient with a Siebel CRM application. The integration allows Siebel end users to

retrieve and view documents stored in IBM DB2 Content Manager Version 8

system.

This chapter contains the following topics:

򐂰 Installing Siebel Integration for Content Manager

򐂰 Configuring eClient

򐂰 Configuring Siebel

򐂰 Setting up Content Manager and EIP

򐂰 Verification

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