Impacts of job insecurity on burnout: Examining the mediating role of job stress among Thai bank tellers
Prince of Songkla University, Songkhla, Thailand
ABSTRACT: The COVID-19 pandemic has promoted online banking services. There is tendency that jobs of bank tellers are going to be replaced by online banking service. This study draws attention to the effects of job insecurity on burnout for Thai bank tellers. Furthermore, we examine the mediating role of job stress between job insecurity and burnout. Based on survey data of 520 bank tellers in 53 bank branches located in the southern regions of Thailand, our structural equation modeling (SEM) based on the analysis result ...
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