CHAPTER 2

Impact of Big Data and Artificial Intelligence on Economy

Sreenivas Adiki

Introduction

Big data and artificial intelligence (AI) are revolutionizing the business processes that impact internal business units and end customers. Although AI has existed since the past three to four decades, it is the power achieved by processing and storage technologies due to rapid advancement of Moore’s law that makes a difference in the way business processes are being automated to reduce operational costs today. An example of the potential impact of AI technologies on the economy is the decline in the number of jobs for those employed in the customer services industry.[15, 19, 28, 29, 30]

Another upcoming disruptive application of AI that is being ...

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