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Effective Apology
book

Effective Apology

by John Kador
May 2009
Intermediate to advanced content levelIntermediate to advanced
264 pages
5h 50m
English
Berrett-Koehler Publishers
Content preview from Effective Apology
243

notes

Chapter 1, The Age of Apology

1. “Apology Address for False Statements and Illegal Steroid Use of Marion Jones-Thompson,” American Rhetoric, October 7, 2007. www.americanrhetoric.com/speeches/marionjonesapologyforsteroiduse.htm

Chapter 2: Why We Apologize and What It Accomplishes

1. Aaron Lazare, On Apology (New York: Oxford University Press. 2005), 53.

2. Carolyn Hax, “Tell Me About It,” Washington Post, September 8, 2008.

3. Beverly Engel, The Power of Apology: Healing Steps to Transform All Your Relationships (New York: Wiley, 2002), 137.

4. Anne Fisher, “Want a Higher Paycheck? Say You’re Sorry,” Fortune, October 18, 2007. http://money.cnn.com/2007/10/16/news/economy/apologize.fortune/index.htm

5. Jeffrey Pfeffer. “Why It Pays ...

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Publisher Resources

ISBN: 9781605091396