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Effective Apology
book

Effective Apology

by John Kador
May 2009
Intermediate to advanced content levelIntermediate to advanced
264 pages
5h 50m
English
Berrett-Koehler Publishers
Content preview from Effective Apology
261

index

A

Abu Ghraib, Iraq, 23, 69, 70

accepting apologies, 153170

apology busters, 154155

big picture, focus on, 157

dismissive acceptances, 154156

forgiveness compared to, 216

inability to accept, 165166

listening and, 157158, 160

morality of, 169

for nonoffensive actions, 165

reciprocal apologies, 162164

reconciliation and, 181

and terminating relationship, 164

tips for, 159162

acknowledgment

of reason for apology, 5256

See also recognition

active listening and accepting apologies, 157158

active voice in apology, 206207

advance, apology in, 192193, 214, 261

agreement, listening for, 160

Albion, Mark, 234238

Albom, Mitch, 5960

alcohol, apologies blaming, 191

Alcoholics Anonymous, 230

Allen, Woody, 130131

American Airlines ...

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Publisher Resources

ISBN: 9781605091396