For their indirect contribution, I will always be indebted to my students, past, present, and future, in both graduate and undergraduate classes, whose questions, comments, and witticisms contribute to and enhance the content of my courses and the way I communicate the story I have to tell. They were, are, and always will be a source of inspiration to me.

There are special thanks to my son, Keith, who is a superb graphic artist and contributed to the book by taking some of my rough sketches and producing some really good illustrations.

I am also grateful to the team at Business Expert Press, particularly to David Parker for having faith in my ability and giving me the opportunity to produce this book, and to Ken Ferris and Cindy ...

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