Index 445
who-based strategies (internal develop-
ment), 259
whole systems transformational change
(WSTC), 78, 81
why-based strategies (internal development),
265
Wikipedia, 318
WikiWikiWeb, 318
Windows messenger, 321
W.M. Steele Co., 403
Worker Adjustment and Retraining Notifi-
cation Act of 1988 (WARN), 166
workforce, 22, 25, 360, see also aging work-
force
workforce planning, xix, 12, 53, 378
workhorses (performance/potential grid),
226–227
work-life (work-family) balance, 35–36, 46,
156, 305, 363, 368
American Management Association
www.amanet.org
workload, measuring, 115
workplace climate, 306
work portfolios, 233, 235–236
work process, in organizational analysis, 216
work requirements
competency models for, 199, 221–222
and high-tech SP&M methods, 321–324
job and task analysis for, 196–199, 218,
220–221
rapid results assessments of, 199–201,
222–224
in systematic SP&M programs, 8485
work requirements meetings, 74
WorldCom, xviii
World War II, 229
World Wide Web, 309
WSTC, see whole systems transformational
change
Yahoo messenger, 321
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