by Lisa Haneberg

Some of the same leaders who complain about seemingly endless numbers of meetings also lament the poor communication and inadequate role clarity in their organizations. They rush from one mind-numbing meeting to the next and in the end wonder where the day went. Modern technology can make things even worse. Today’s communication tools offer 24/7 access but can also become barriers to focus and clarity. It’s too easy to broadcast e-mail messages and attachments—and leaders quickly become swamped. E-mail lists, CC, BCC, FYI, BTW, and Reply All are harbingers of information that leaders neither need nor have time to read. How can they possibly achieve focus in the face of the ...

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