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Eleventh Hour Network+ by Naomi Alpern

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CHAPTER 10 Network Troubleshooting

One of the key factors in network troubleshooting is isolating the issue to figure out whether it’s being caused by a single workstation or cable, or if it’s a larger issue affecting numerous users on your network.

A Troubleshooting Methodology

You can break down the troubleshooting process into two major components:

  • Gathering information
  • Analyzing the information you’ve gathered

Your first step should be to gather information from your users about the nature of the problem, which can be used to determine which component of the network has failed or is misconfigured.

Some questions you’ll probably want to ask include the following:

  • 1. What is the exact nature of the problem? Try to be as specific as possible, ...

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