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ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE" by Steven Romero

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C H A P T E R     11     

Barriers to Process

By now you may find yourself asking, well if process is so wonderful, why do so many people hold process in such disdain? There are three major factors, as follows:

  • The inability of many organizations to recognize the need for process
  • Lack of process and process management expertise in most enterprises
  • Predominantly function-centric organizational constructs

The Inability of Many Organizations to Recognize the Need for Process

First, many if not most organizations fail to recognize that process is now necessary because they have grown beyond the capability of their existing structure and patterns. Most enterprises begin with a small number of people working closely together to do whatever is necessary ...

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