ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE"

C H A P T E R     13     

Process Design

Identifying the processes of the enterprise is the first step to becoming process-centric. Dr. Michael Hammer insisted every enterprise, no matter how big, has seven to eight core processes. He was able to work with several companies to identify these processes. Following this approach, if we look at IT as a business (have you heard that before?), then we should be able to identify its seven to eight core processes.

A discussion with Dr. Hammer posed the question of mapping IT's core processes. He admitted to me that he had drafted and played with a number of IT core process models, but he never felt comfortable with any of them. I last spoke with him in 2005 and he still did not have a model that he ...