ELIMINATING "US AND THEM": USING IT GOVERNANCE, PROCESS, AND BEHAVIORAL MANAGEMENT TO MAKE IT AND THE BUSINESS "ONE"

C H A P T E R     17     

Process Governance

There are countless decisions to be made in regard to business processes and process management. As with the technology decision making, a governance framework can provide the means to ensure process decisions are reasoned and rational. Enterprises designing, implementing, and managing processes would be wise to invoke a governance framework to drive and oversee all of that process effort.

However wise and beneficial a process governance approach may be, it is another example of something you will rarely find in function-centric enterprises today. Frankly, I struggled with my decision to include a discussion of formal process governance in this book. Why would I spend time describing something if ...