Preface
Emotional Intelligence (EI) aims to describe the ability to recognize and evaluate our own feelings and the others’ feelings, as well as the ability to deal with them. As an approach to communication and personal development, Neurolinguistic Programming (NLP) contributes to a better understanding of our internal functioning, to identify our mental models in order to evaluate, reflect and redesign them. Joined, they were a great challenge to managers and engineers, as they have a deep impact in the business world, particularly in the areas of leadership and employee development. NLP is an extraordinary technology, since it allows us to unconsciously envision new and improved choices, even before we can consciously select our usual choice. ...
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