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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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The third dimension - the service

The third dimension of your organization is the involvement of the organization with the community, potential customers, clients, partners, and competitors. Being at service is more than just the corporate social responsibility; it is the relationship building with your customers (through your customer support) and with the new partners and clients (through your sales team).

Corporate social responsibility

In this section, we will not address the corporate social responsibility of your organization. The faces of the organization that in this dimension are important to display emotional intelligence are customer ...

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