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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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How to Build an Emotionally Intelligent IT Organization

In this chapter, we will unravel whether an organization also has its own emotional intelligence. How can we assess the level of emotional intelligence of an organization in the three dimensions in which the organization operates internally and externally? Learn easy but efficient strategies to enhance the level of emotional intelligence in each dimension:

  • Does an organization have emotional intelligence?
  • The three dimensions in which the organization operates
  • Strategies to enhance customer support
  • Strategies to enhance your sales team

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