O'Reilly logo

Emotional Intelligence for IT Professionals by Emília M. Ludovino

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Second pillar - control your emotions

Emotional intelligence is not about damping down, escaping from, or suppressing your emotions. Emotional intelligence is about feeling your emotions, knowing they are there and why. Expressing them and moving through them in a healthy way. There will be times when you will get upset, sad, or frustrated. It is only natural. If someone close to you dies I would expect you to feel sadness, loss, and grief. You may miss this person and feel there is an emptiness in your life, you may be angry because they have left you, you may feel bleak and lonely without them. These are all normal reactions. The speed with which you move through your emotions will depend on the severity of your initial reaction and the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required