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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Expressing negative emotions

There are many ways to express our negative emotions and once we express them, we can calm down quickly, move on, and be in control. I find that expressing my anger and frustration in writing is very therapeutic. If I am at work and I have got angry, by quickly writing down what has happened and my reactions to it, I can calm down and continue with my work. I can re-read what I have written later on at home if I still wish to sort through the issue. Emotional intelligence skills include the ability to defer an emotion so it can be dealt with later. This is not the same as repressing or ignoring it. It's simply being emotionally intelligent. To master the art of expressing negative emotions, such as anger, humiliation, ...

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