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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Preventing Stressful Situations with Emotional Resilience

In this chapter, we will cover how to build emotional resilience to better cope with stress, anxiety, shame, guilt, depression, lack of support from family, friends, employers, the feeling of being overwhelmed, stressed out, depressed, and burnout. Emotional resilience, in the context of emotional intelligence, can help build and enhance new skills and abilities that help you to cope and even prevent some of these situations. It does not mean you will be free of anxiety, stress, or anger as these emotions can be useful. However, they can be frightening and overwhelming at times. Therefore, it is important to build good emotional resilience to help you in the moments you need it the ...

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