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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Sensitivity

Sensitivity is the ability that allows you to acknowledge how the other person is feeling. The other person's feelings are information that you need to process--the same way you do with your own emotions. This emotional data is the key to be more self-aware, empathic and, in consequence, improve social awareness. Therefore, don't invalidate someone's feelings only because you don't understand them or disagree with them. Avoid diminishing, belittling, ignoring, judging, or rejecting the other person's feelings by saying things like: "I understand how you're feeling, but I think you just don't understand," "I can understand that you feel that way, but you're wrong," or "I appreciate what you are telling me, but I think you're really ...

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