O'Reilly logo

Emotional Intelligence for IT Professionals by Emília M. Ludovino

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Social awareness

Social awareness is the ability to perceive and understand others' emotions and validate them.

Perceiving emotional overtones in an organization, team or interaction, even when these remain unspoken always gives you the upper hand because you are able to read the play in a meeting, negotiation or discussion. Know how to read the set of non-verbal cues that unconsciously people give away indicating how they are feeling.

This gives you the option to respond in a meaningful and influential way:

Social awareness skills pyramid

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required