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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Managing emotions

Managing emotions is the ability to regulate emotions in both ourselves and in others, to attain specific goals.

Managing our emotions does not mean we shut down or try to suppress the way we feel. It is exactly the opposite. We stay open to our feelings, even if they are unpleasant. Since emotions contain information, managing our emotions means that we can assimilate our emotional data into our thinking process. An effective emotional management of our emotions is not a question of whether you should strive to control how you feel but rather of understanding how you can, safely, engage and disengage from your emotional states. It is not enough to be aware of what you are feeling. You also need to consider the following: ...

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