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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Benefits of good self-regulation

Self-regulation is an essential emotional intelligence skill for anyone. It is even more important for those in customer service, or those face the media or handle hostile meetings. Emotional intelligence enables you to shift emotions such as frustration, irritation, and anger, without dumping them on other people. Then you are unlikely to waste time becoming embroiled in conflicts and are able to prevent conflicts from escalating. Consequently, you successfully avoid interpersonal conflicts at work and at home.

We can see below the major benefits of having a good self-regulation:

  • You are able to cultivate pleasant emotions such as feeling calm, appreciation, and enthusiasm and diminish the longevity of unpleasant ...

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