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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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What is emotional resilience?

Emotional resilience is the skill to adjust to change and move on, from negative or traumatic experiences, in a positive way. To keep a healthy balance between a tough head and a warm heart. As you build your emotional intelligence competencies and skills you are also building your emotional resilience, though a person with a high level of emotional intelligence still gets frustrated, angered, stressed, or anxious. The main difference is that a person with emotional resilience knows how to prevent and bounce back from those situations. Emotional resilience does not mean pushing your emotions down or away, or ignoring them altogether. It means acknowledging and managing them well. Your heart needs to stay open ...

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