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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Don't take things personally

Every organization has people in it who can be critical, angry, or snide. However, if you want to keep your cool with these types of people and communicate effectively with them, you need to ensure you do not take personally the things that they do or say. Or don't do or don't say.

When you take things personally you become awash with unhelpful emotions and end up saying and doing the wrong thing, or escalating a conflict. Being able to keep your cool at work is important for your career success and for the relationships that you build with colleagues, co-workers, stakeholders, and customers.

Let's learn how not to take things personally:

  • Laugh: Laughter can be a wonderful way to stop yourself from feeling hurt ...

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