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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Self-control

Emotional self-control is the ability to manage disturbing emotions and remain effective, even in stressful situations. The key is managing, not suppressing emotions--to stop and think before acting. Daniel Goleman in his book, The Brain and Emotional Intelligence, talks about the amygdala hijack to refer to the situations when we lose control. During the so-called amygdala hijack, you cannot focus on the work at hand--your brain is highly focused on the threat, and your memory also changes to survival mode, only remembering what is important to keep you safe from the threat. Your old neurological pathways of fight or flight become your default way of acting therefore, you lose the ability to learn new solutions, be innovative, ...

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