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Emotional Intelligence for IT Professionals by Emília M. Ludovino

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Strategies to enhance empathic communication

Communication is the ability to actively listen and send clear and convincing messages.

Every interaction we have involves some form of communication. Under the light of emotional intelligence, communication is the skill that enables you to tune in to the emotions of others and use that emotional data to influence the other person to choose the best course of action. It enables you to build rapport, trust, and long-lasting bonds. Other features of this skill include being good at compromising, seeking mutual understanding, dealing with difficult issues head-on, welcoming open and frank discussion, being receptive to good and bad news, and not allowing disagreements to become roadblocks to further ...

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