O'Reilly logo

Emotional Intelligence for IT Professionals by Emília M. Ludovino

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Summary

In this chapter, we covered why emotional intelligence is important for IT professionals, Salovey and Mayor's emotional intelligence model, the main difference between emotions and feelings, the five universal emotions common to all cultures. Therefore, you have learned that tech companies are already using EI skills to build collaborative leaderships that create impact through people, increase global sales, providing managers with a skill set to help them connect to people and lead with success and even develop tools to help social media users be more empathetic in their online communications, and thus combat cyber bullying.

You have learned that according to the Salovey and Mayor's model, emotional intelligence is the ability to ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required