CHAPTER 8
Conflict
Kelly Is Conflicted About Conflict!
Kelly has just taken a position as the new manager of technical training and talent development. She has always considered herself a people person, so when she got the opportunity to take a job where much of her work would be focused on connecting like-minded professionals, fostering relationships, and generating alignment, she was all in. As part of the new position, she had eight direct reports, and she couldn’t wait to sit down with them the first time. Unfortunately, that much anticipated meeting turned out to be a disaster. People kept sniping at one another. It was obvious that there was no trust among her team. Even on the most mundane issues, they couldn’t agree. Despite Kelly’s most ...
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