Chapter 8

Delivering Your Emotional Intelligence Workshop: Be a Great Facilitator

What’s in This Chapter

•  Defining the facilitator’s role

•  Creating an effective learning environment

•  Preparing participant materials

•  Using program preparation checklists

•  Starting and ending on a strong note

•  Managing participant behaviors

Let’s get one thing clear from the get-go: Facilitating a workshop—facilitating learning—is not lecturing. The title of ATD’s bestselling book says it all: Telling Ain’t Training (Stolovitch and Keeps 2011). A facilitator is the person who helps learners open themselves to new learning and makes the process easier. The role requires that you avoid projecting yourself as a subject matter expert (SME) and that you prepare ...

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