What others are saying about Emotional Value
“Janelle Barlow and Dianna Maul have written a tremendous book. Emotional Value will help speed up the day when businesses provide not only good service but truly engaging experiences, jobs become roles to be characterized and acted out, and workers are paid to self-actualize on the job. Any organization looking to improve the emotional connection between their employees and their customers needs to read this work.”
—JOE PINE & JIM GILMORE, authors of The Experience Economy: WorkIs Theatre & Every Business a Stage
“Emotional Value addresses the key customer service differentiation for twenty-first century corporations. In a well-organized and well thought out manner, it addresses the passion and ...