Chapter Seven
From Industrial Relations to Employee Relations
There is a gradual shift in focus at the enterprise level, from collective to the individual, from the containment of conflict to the creation of enabling systems and structure that promote partnership, from “industrial relations” to “employee relations”.
CHAPTER OUTLINE
7.2 Employee Relations Management
7.3 Industrial Relations and Employee Relations: Differences in Perspectives
LEARNING OBJECTIVES
After reading this chapter, you should be able to:
Appreciate the need and relevance of the change from “industrial relations” to “employee relations”
Differentiate between employee relations and industrial relations in terms of influencing factors, operating ...
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