Chapter Seven

From Industrial Relations to Employee Relations

There is a gradual shift in focus at the enterprise level, from collective to the individual, from the containment of conflict to the creation of enabling systems and structure that promote partnership, from “industrial relations” to “employee relations”.


After reading this chapter, you should be able to:

  • Appreciate the need and relevance of the change from “industrial relations” to “employee relations”

  • Differentiate between employee relations and industrial relations in terms of influencing factors, operating ...

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