Chapter 1: Introducing Power Virtual Agents

Welcome to a new adventure. You might have encountered various incarnations of chatbots over the years but not even realize what they are or how they work. This book is about to change all of that.

This is not a new topic or a fashionable episode in technology that will fade away. The time is now to start adopting these capabilities and putting your organization on the path to success.

In this chapter, we will focus on a historical overview of chatbots. We will be touching on the following:

  • What is a chatbot?
  • What is Power Virtual Agents?
  • How does Power Virtual Agents add value?
  • How does licensing work for chatbots?

Grab a coffee and let's get going.

What is a chatbot?

Chatbots, or simply bots ...

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