Empowering Organizations with Power Virtual Agents

Chapter 5: Integrating a Power Virtual Agent into Your Website

In previous chapters, we learned the basics of creating a functional Power Virtual Agent (PVA), as well as how to track progress through its different logic branches. The final step is to have it published for customers or users to take advantage of it.

Continuing with the agent we created in the previous chapter, we will now look at how this can be integrated into a real website. When presenting this functionality to users, the most common way is to integrate this functionality into our organization's public website. We can choose to do this on a support page, on all the site pages, or only in specific areas of the site. This is a business decision that typically results from site ...