Empowering the Public Sector with Generative AI: From Strategy and Design to Real-World Applications

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024

S. Pulapaka et al.Empowering the Public Sector with Generative AIhttps://doi.org/10.1007/979-8-8688-0473-1_6

6. GenAI-Powered Chatbots

Sanjeev Pulapaka¹  , Srinath Godavarthi² and Dr. Sherry Ding³

(1)

Brambleton, VA, USA

(2)

Stone Ridge, VA, USA

(3)

Herndon, VA, USA

 

In Chapter 5, we discussed several Generative AI (GenAI) use cases for content generation in public sector organizations (PSOs). We covered document generation, image generation, and code generation, each with slightly different architectures, implementation considerations, and use case examples. In this chapter, we’ll take a deeper look at another widely adopted use case: chatbots.

We have all heard ...