AS MICHAEL walked back to Sandy’s office he was feeling good about all he had learned. It seemed like a long time ago when he had been dragging his feet.

“Well, are you ready to go?” Sandy smiled as she greeted him.

“I think so. Your associates have been very helpful, and I’ve learned a great deal about empowerment. Implementing the three keys sounds like quite a challenge but also a great gift to everyone in our company. I hope we can make it work for us.”

“There is no doubt that you will need persistence in your belief that empowerment will work.”

“Particularly with the last key—replacing hierarchical thinking with self-managed teams,” said Michael. “Information sharing got me at first, but the role of ...

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