“YOU CAN go right in,” smiled the woman at the desk outside Sandy Fitzwilliam’s office. Michael found the Empowering Manager standing by the window looking out. She turned and greeted him with a firm handshake. “I’m Sandy Fitzwilliam. Nice to meet you.”

“Thank you for taking time to see me,” Michael began.

“Don’t get too excited until you find out whether or not I can help you. Do you recall what I said as we hung up last week?” Sandy asked seriously.

Michael thought for a minute. “Frankly, no.”

“I told you that you were starting a journey.”

“Oh, yes,” said Michael. “Something about a journey to the Land of Empowerment. Sounds more like a ride at Disney World than anything else. I honestly don’t know what you mean by ...

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